Patient Experience Partners (PEPs)
August 01, 2023
Patient
Experience Partners (PEPs)
Huron Health
System (HHS) aims to create a culture of patient centered-care. Patient
Experience Partners can help us to understand and appreciate what a patient-centred care environment looks and feels like.
Patient
Experience Partners get involved based on interests, experience, and
availability. The time commitment can vary depending on interest and
availability.
Patient-centered care means:
·
Seeing patients as experts in their own experience and
working with them to improve the quality, safety, and satisfaction of their
care
·
Partnering with patients and families to ensure their voice
is heard at all levels of the organization, from the bedside to the boardroom;
examples include developing policy, building processes, and working together on
projects
Patients and
families have a lot to offer; here are some ways you can get involved:
·
Share your
own thoughts and ideas to represent the voices of patients and families; this
point of view improves programs, education, design, and the way we provide care
·
Assist us to
understand and appreciate how we already include patients and families in their
own care and how we might improve the experience for them
Some topics include
Falls Prevention, Health and Safety, Workplace Violence, Codes and a variety of
other topics as they arise. Work will be done on individual topics with working
groups or hospital committees, as well as with the PEP committee as a whole.
SUCCESFUL PATIENT EXPERIENCE PARTNERS:
·
Are excited
about improving the healthcare experience for patients and families
·
Want to share
their ideas and experiences to help improve programs, services, and hospital
priorities
·
Are good listeners
and can communicate well with others
·
Are
respectful of other people's thoughts and ideas
·
Can openly
share their thoughts and ideas in a group setting
·
Are open to
hearing about other people’s thoughts, ideas, and experiences
·
Can promote
the mission and values of SHHA when engaging with staff, physicians,
volunteers, and the community
·
Can make the
needed time commitment
·
Are able to
communicate – even the help of a family member or caregiver is ok
·
Have received
care at HHS (Goderich or Exeter site) in the last 3 years (or have a family
member that has received care in the last 3 years or live in the Community and
are consumers of healthcare).
If you are interested in this opportunity, or to learn more,
please contact Heather Klopp, Manager of Patient Relations, HHS heather.klopp@amgh.ca
We look forward to hearing from you and working together!